FAQ

Frequently Asked Questions

How do I take care of my totebag?


- Hand wash only. - Do not scrub. - If tote bag is crumpled, iron inside out OR place a piece of cloth over the design and iron over it.




How do I place order for customised bags?


Customers who wish to have a design of their own or wish to have their names written on the bag, please drop me a WhatsApp message through 'Contact' page before placing your order. If there is a specific date which you want your customised bag to arrive on, please place your order in advance so that it gives me ample time to complete painting your totebags. For orders more than 1 customised piece, kindly order in advance too.




How long do I need to wait for my customised bag to arrive?


As all products are handpainted, a small handpainted bag usually takes 1 day to complete. For larger bags, usually up to 3 days or slightly longer. (Depending on the complexity of the design) Once the customised bags are completed, I will inform you before mailing out. Parcels are delivered within the next 1-3 working days thereafter.




How much is a tote bag?


All totebags are hand painted with lots of love and effort. Quality assured. Prices vary depending on the size of the bag and the complexity of the design. We have wide varieties of bag sizes for you to choose from.




How do I make a purchase for ready hand painted bags?


Under 'Shop' tab, click onto any one of the categories (E.g. Totebags) > Click onto any one of the items you see which has 'Go to link' button. The next page you will see is 'Payment & Order Form'. From there, follow the instructions for 'Payment for Ready Hand Painted Orders' and fill in the Product Order Form. *Items that are unavailable will be indicated as SOLD. Items that are still available, price is stated in the product photo and you will see a 'Go to link' button.* All payment is to be made through PayNow or Paylah to +65 9648 7975. On top of the stated price of an item, customers are to pay additional $4 for standard delivery fee.




Is overseas shipping available?


Presently, we do local shipping in Singapore only.